Neal Pekala, Director of Legal Services, Hyatt Hotels

“Essentially, from a liquor licensing and operational licensing perspective, I consider your group to be my sole CA outside counsel/consultants.  Ultimately, your group provides me with right balance of what is important in picking a local counsel/consultant to work with:

• Having several staff members to call upon for help and quickly getting my questions answered.  In the hotel industry, this is critical and your firm is very good at meeting this need;

• Having different levels of staff, ranging from administrative, paralegal, primary consultant (Mike), to assist in all projects, as this helps both from cost perspective to assigning the right level of person to my matters;

• Easy to reach your staff.  I am email heavy and whether I email of call directly, my matters are answered via all methods of communication quickly;

• When I have an urgent matter, staff is very good at clearly and honestly conveying whether they can answer the question or whether Mike needs to be brought in.  If Mike is needed, he is notified by your group immediately and quickly calls me back.  Your group is very, very good at being able to jump on something.

• Having the Escrow company affiliate with your business is great as it makes it much easier for us in all licensing matters.

Your group appears to have good contacts within the ABC as our outcomes on problematic issues have typically been very good.”

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